Overview: Developed a comprehensive communication skills training program for IT professionals at Atlanta International School, addressing the critical gap between technical expertise and effective stakeholder communication. This 94-day project combined blended learning approaches with real-world applications to enhance IT team performance.

Business Challenge: IT professionals struggled to effectively communicate technical concepts to non-technical stakeholders, leading to misunderstandings and decreased productivity. The organization needed a structured approach to improve communication while maintaining technical accuracy.

Solution Developed:Created a multi-modal learning program featuring:

• Customized learning paths for diverse IT roles
• Interactive role-playing scenarios
• Real-world case studies
• Blended learning delivery methods
• Continuous assessment and feedback loops

Project Scope:

• Budget: $35,050
• Timeline: January-April 2023
• Deliverables: 10 major components including storyboards, scripts, multimedia elements
• Target Audience: IT department professionals

Key Achievements:

• Designed comprehensive learning strategy addressing specific IT communication challenges
• Created role-specific learning paths with measurable outcomes
• Developed multimedia content supporting various learning styles
• Implemented risk mitigation strategies ensuring project success
• Established clear success metrics and evaluation criteria

Methodological Approach:

• Needs Analysis Phase
• Stakeholder interviews
• Current state assessment
• Learning objectives definition
• Design Phase
• Content strategy development
• Learning path creation
• Assessment framework design
• Implementation Phase
• Blended learning delivery
• Progress tracking systems
• Feedback mechanisms

Project Impact: The program successfully bridged the communication gap between IT professionals and stakeholders, resulting in improved collaboration and project outcomes.

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